Compliance QA for insurance broker calls
Upload a call recording and get a scored compliance report against FCA ICOBS, US TCPA, or your own rule set — with the exact quote and timestamp behind every pass and fail.
no card required · first report in ~5 minutes
call_0847.mp3 · 22:31 · FCA ICOBS – Home Insurance
score 61 · fail…you're through to Hartley & Vale, we're authorised and regulated by the FCA…
…so the cover you need is buildings and contents with accidental damage, is that right?
…that's £43 a month — (fees and IPT not itemised before commitment)
no clear reference to the 14-day cooling-off period found
<60s
to audit a 60-min call
100%
of calls covered, not a 2% sample
$0.08
max processing cost per call
0
sales calls to get started
Most teams spot-check 1–2% of calls by hand. Callauditer reviews all of them, the same way, every time — your reviewers only look where the evidence says to look.
[00:00]
Upload the recording
Drag-and-drop any call up to 60 minutes — MP3, WAV, M4A. Your team keeps working; processing runs in the background and usually finishes before the kettle boils.
[00:35]
Every rule gets checked
The call is transcribed with word-level timestamps, then evaluated against your rule set — each rule returns pass, fail, or unclear with quoted evidence. The AI never guesses: anything ambiguous is flagged for human review.
[00:58]
Evidence-cited report
A scored report with the exact transcript quote and timestamp behind every finding. Click a timestamp to hear that moment. Export a branded PDF for your compliance file.
▸Rules in plain English
No query language, no vendor onboarding. A rule is what must happen and what the AI should check for — write it the way you'd brief a new QA reviewer.
▸Test before you trust
Paste a sample transcript snippet against any rule and see the verdict instantly, before it ever touches a real call.
▸Evidence, not vibes
Every pass and fail cites the exact quote and timestamp. Your auditors can verify any finding in one click on the synced audio player.
▸Severity that behaves like an auditor
Critical, major, minor weighting — any critical failure fails the call outright, no matter how well the rest went.
▸PII kept out of reports
Card numbers, national insurance numbers and dates of birth are masked in stored transcripts and report quotes.
▸Team-ready
Invite reviewers with admin or member roles, track per-agent results, and keep retention aligned to your plan — audio auto-deletes on schedule.
Seeded templates cover the checks regulators actually ask about. Clone one, adjust the pass criteria to your scripts, and you're auditing today.
United Kingdom
FCA ICOBS — Core
United States
US TCPA — Consent basics
Any market
Generic Sales QA
Enterprise QA suites price by agent seat and sell through sales teams. If you just want every call checked and a report you can file, that model was never built for you.
| Callauditer | Typical enterprise QA suite | |
|---|---|---|
| Pricing | Per call, from free | Per agent seat, ~$65–150/agent/mo |
| Getting started | Self-serve, first report in minutes | Sales calls, quotes, onboarding projects |
| Rule changes | Edit in plain English, live immediately | Change requests to vendor teams |
| Evidence | Quoted transcript + timestamp per finding | Dashboards and aggregate scores |
| Minimum size | Works for a 2-person brokerage | Built for 100+ seat contact centres |
No — and be wary of anything that claims to. Callauditer is a pre-audit QA aid: it checks every call against your rules and shows cited evidence so your team reviews faster and misses less. Final judgement stays with your compliance people.
Audio is stored privately in EU-region infrastructure, processed by our transcription and analysis sub-processors, then auto-deleted per your plan's retention schedule — 24 hours on Free, up to a year on Enterprise. Reports and transcripts follow their own retention clock.
Yes. Start from the ICOBS or TCPA packs and adapt them, or write from scratch: each rule is a plain-English description plus pass criteria. The built-in tester lets you try a rule against a sample snippet before using it on real calls.
Rules can return 'unclear' — we never let the model guess. Unclear findings are flagged for human review and count partially toward the score, so ambiguity is visible instead of hidden.
We use Whisper-class transcription with word-level timestamps, which handles UK and US phone audio well. Every finding links to the audio moment, so anything questionable is one click from the source.
Growth and Enterprise plans include API access, so you can submit calls programmatically from your dialer or storage and pull reports back into your systems.
50 free calls every month